How do I know my order has been confirmed?
As soon as you place an order successfully, you will receive an order confirmation email with order number/id if you don’t find this email, please check your spam folder, it will be from “TASCONY”
If you don’t get it, please write us at [email protected]
How can I track my order?
You will receive an email when your order has been processed, this will include the tracking details of your order. All orders (excluding US) are shipped with DHL. US orders are shipped with UPS.
Can I change my order?
Yes, just write us an email within 24 hours at [email protected] and tell us what you want to change and we will do our best to accommodate your request.
Can I add items to my order after I have hit the place order/confirmation button?
Sure, just send us an email within 24 hours at [email protected] and tell us what you want to change, and we will do our best to accommodate your desired items.
How do I cancel my order?
Contact us at, [email protected] within 24 hrs of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this 24 hour window will be treated as a regular refund.
All express shipped orders can be tracked online. However, not all regular shipments have this option. You can find your tracking number two ways:
- Check the shipping confirmation email we sent you (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link if there’s one available.
- If that doesn’t work: Please email us at [email protected] and quote your order number/customer reference number. We’ll help you with the rest.
How long does the delivery usually take?
Our logistics team will dispatch stock items in 2 to 3 business days, will send you an email once it’s shipped, however please allow us some extra time in case of public holiday or sales time. In such scenario shipping time can also be confirmed at [email protected]. before putting order.
The delivery time by our courier varies depending on the delivery destination, will be communicated tentative date in order confirmation email.
What happens if my items are not available?
TASCONY is committed to provide exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an item ordered is not available or we are unable to fulfil your order, we will notify you within 24 hours to arrange a backorder or a full refund.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that each order is secure. SSL encrypts transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Will my credit card be charged immediately?
Yes, your credit card is charged upon completion of your order at our website. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received and we have charged your credit card. We will send another e-mail to notify you when your order has been shipped.
How much is delivery?
Delivery is free for all purchases within Australia or internationbally .
Is there a minimum order amount?