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Please find answers to most relevant questions regarding return and exchange, if you need to speak beyond this, please write to us at [email protected]
If you change your mind (it happens sometimes), please contact [email protected], as we would love to help you exchange or refund your purchase, if returned within 30 days of delivery. There are a few things to note: the return shipping cost isn’t covered and refunds need to be sent to the original purchaser’s method of payment. All items are expected to be returned in their original condition with all tags and original TASCONY’S packaging intact. Personalized items can’t be changed in case of a change of mind.
Remember, all our products come with a 3-year warranty, so if something goes wrong, be sure to let our support team know via [email protected]
*If you are eligible, we’ll email you a return code which you will mention while putting information in the return/exchange form. Get a print out of this form and put in the box where you put your product, if you don’t have a printer then just put handwritten information at the paper which has been asked in return/exchange form. And write to us to get updated dispatch in Australia.
As soon as we receive your product, our quality assurance team will check the condition of the product, we will initiate a refund of the full purchase price of the product on the payment method you used if everything is in order. Once we refund the price you will receive a confirmation email from [email protected] Depending on the payment method you used your money should be transferred within 3 to 5 business days. Please allow us some extra time during sales time and public holidays.
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).In such a case please let us inform us at [email protected] within 24 hrs of receiving your order and pictures (if the product was damaged when received). Exchanges are subject to product availability, in case of non-availability, you will be notified via email, in such case either we can backorder or give you refund.
Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. WBL1001) or receipt (it’s the order confirmation email which you got after putting your order) at the return/exchange form requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.